Terms & Conditions

Terms & Conditions - BY STELLE LIMITED

Thank you for choosing BY STELLE LIMITED. Before making a purchase, please carefully review our Terms & Conditions. By placing an order with us, you agree to comply with the following terms:

 

1. Orders and Pricing:

  • All orders are subject to availability. We reserve the right to cancel or amend orders at any time.
  • Prices are displayed in GBP (£) and are inclusive of Value Added Tax (VAT) where applicable.
  • All of our hair extension products are 'made to order' which has a 4 week lead time. This means if you place your order on the 22nd of June, they will not be with you till before or on July 22nd.

 

2. Payment:

  • We accept various payment methods for online transactions, including credit/debit cards and other specified payment options.
  • Payment must be completed in full before orders are processed and dispatched.
  • Payments that do not pass our fraud protection checks will not be fulfilled. 

 

3. Shipping:

  • We offer UK-wide and international shipping. Shipping costs are calculated at checkout.
  • Delivery times are estimated and may vary. We are not responsible for delays caused by customs or shipping carriers.
  • Once shipped, orders become the responsibility of the customer. Report any lost or damaged shipments to the carrier promptly.

 

4. Returns and Exchanges:

  • We strive for customer satisfaction. If you are unsatisfied, please contact us within 14 days of receiving your order.
  • Returns are accepted for unused, unopened products in their original packaging. We do not accept returns for products that have been worn, altered, or damaged.
  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

 

5. Product Quality:

  • While we maintain high-quality standards, natural variations in color, texture, and length may occur.
  • Consult a professional stylist before altering or coloring the hair to preserve its integrity.

 

6. Warranty:

  • Our products are covered by a warranty. This 40 day warranty starts from the date of receiving the order. against defects. Please contact us promptly if you believe you have received a defective product.

 

7. Intellectual Property:

  • All content on our website, including images, text, video and logos, is the property of BY STELLE LIMITED. Unauthorised use is strictly prohibited and legal action will be taken if improper use is made.

8. Privacy:

  • We respect your privacy and handle personal information in accordance with our Privacy Policy, which can be found on our website.

 

9. Governing Law:

  • These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you for choosing BY STELLE for your hair extension needs. If you have any questions or concerns, our customer service team is here to assist you. Contact us at orders@bystelle.co.uk. We appreciate your trust in our brand!

 

BY STELLE LIMITED 14440296