Customs, Tax, and Duties Information - BY STELLE LIMITED

Here at BY STELLE, we aim to provide transparency and clarity regarding customs, taxes, and duties associated with your international orders. Please familiarize yourself with the following information before placing your order.

1. International Shipping:

• We offer international shipping to various destinations. Shipping costs are calculated at checkout based on the delivery location and the weight of the package.

2. Customs Clearance:

• International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
• Customs policies and import regulations vary by country. Please check with your local customs office for information specific to your location.

3. Taxes and Duties:

• Orders shipped outside the United Kingdom may be subject to import duties, taxes, and fees levied by the destination country.
• The recipient of the shipment is responsible for all customs duties, taxes, and fees incurred. These charges are not included in the total at checkout.

4. Customs Declaration:

• To comply with international shipping regulations, we include an invoice with each shipment, providing details of the products and their value.
• We strive to accurately declare the value of items, and we cannot mark packages as gifts to evade customs duties or taxes.

5. Currency Conversion:

• All prices on our website are listed in GBP (£). If your local currency is different, the final transaction amount will be subject to the exchange rate at the time of purchase, as determined by your payment provider.

6. Delays Due to Customs:

• Customs clearance procedures may lead to extended delivery times. Unfortunately, these delays are beyond our control, and we appreciate your patience and understanding.

7. Refusal of Shipment:

• If a shipment is refused by the recipient due to customs duties or taxes, resulting in the package being returned to us, any return shipping charges and associated fees will be deducted from the refund amount.

8. Assistance and Inquiries:

• If you have any questions or concerns about customs, taxes, or duties related to your order, please contact our customer service team at orders@bystelle.co.uk are here to assist you.

9. Additional Information:

• Customs policies are subject to change, and we recommend checking with your local customs office for the most up-to-date information.
• We reserve the right to update our customs, tax, and duties policies at any time without prior notice.

Thank you for choosing By Stelle. We appreciate your understanding and cooperation as we work to ensure a smooth international shopping experience.